![]() Maybe if the folders you restore to the other laptop don't already exist on the laptop it might work, but not if the serial is in encrypted registry keys. I would expect the program looks in specific files and registry keys that are in their standard locations on the system drive. If you friend is willing and able to transfer the license to you then this is the process they’d need to follow and Educational versions are not eligible if that’s also a consideration in this case: If your install was used as a basis of a cheaper upgrade to CC by your friend and they don’t have need of it, anymore, that still might not be legit because Adobe gave your friend a discount based on ownership of the CS6 license. If the situation is that they have one install and you had the other then your install would be illegitimate and Adobe wouldn’t have a positive attitude toward your wanting it back. If you do still have a way to contact your friend there is an official transfer-of-license process that can be used to assign the serial number to your AdobeID INSTEAD OF theirs. I’m not saying your story isn’t right, I’m just saying Adobe can’t merely give software away based on a good story, they require some evidence. If you actually owned the product and could prove so with a sales receipt then Adobe might provide a new serial number, but with a story like you’re telling, where you don’t even have the computer anymore and it’s not associated with the AdobeID you can login to and give Adobe it could just be a made up story to get free software since all evidence of your legitimately having it is conveniently missing. If the serial number was just in a plaintext file it’d be too easy to hack. Adobe makes their licensing very complicated in an attempt to thwart pirates. It may be in the registry or in an encrypted file. If you still had your laptop and it was a Windows computer, then there is a program you could have run to find the serial number, but without still having the computer with the software installed on it I don’t think you can find it, yourself. The easiest thing would be contact your friend, but maybe that is no longer possible. Your friend owns the product and you didn’t otherwise document what it was. If you have a disk image of the laptop then maybe, but otherwise, no. In addition, if you made the purchase with a credit card, you might also contact the card issuer to see if it's still possible to dispute the original charge.I think you’re out of luck finding the serial number in a simple files backup. If they won't help you, you can look into filing a consumer complaint against that company ( Filing a Consumer Complaint | USAGov ). ![]() You should also absolutely contact the reseller and make a report. Although they don't provide technical troubleshooting for older software like CS6, phone and chat technicians are supposed to address concerns about serial numbers and licensing. If the Adobe representative tries to redirect you to the forum before you get some answers, ask to speak to a supervisor. Perhaps they can also provide you with some concrete proof that the serial number was revoked because it was fraudulent, which could come in handy in trying to get your money back from the reseller and/or filing a complaint against that reseller. An Adobe customer care representative may be able to suggest next steps. You can and should try contacting them directly via the links I provided in my earlier response. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. It's Adobe's responsibility to find out what went wrong, I'm not a technical person, but I am a customer, and a graphic designer, so I really need my working gear back on track asap!Īgain, I am so sorry you're going through this. I really think that if I purchase a product THAT expensive, it shouldn't just stop working. Not being an expert I thought they've fixed the key somehow, that's why we're trying again (although first I thought I'm gonna get a new key, but what do I know?!) so I just entered the same key again, and it still doesn't work.Ĭan someone advice me what can be done now? Who should I contact to fix this? It says it's been revoked, I should contact Customer support.Ĭustomer support was very helpful guiding me through every step, just to download the same thing again and to use the same serial key. We downloaded the package from Adobe but the registered key is not working anymore. ![]() My computer needed fixing, so everything was wiped, we started from scratch. I have registered it with Adobe, all good. I have purchased CS6 Master Collection in 2017. ![]()
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